General Terms and Conditions of Service
We offer our software solution to support business processes and make it available for use over the internet as a web application (SaaS solution). The specific features of the SaaS solution, as well as the hardware and software environment requirements to be fulfilled on the customer’s side, are outlined in the respective offer and user documentation. The provision of the SaaS solution for local installation (via data storage devices or online transmission) is not feasible. Further details are listed in the valid General Terms and Conditions (only in german language).
Service Level Agreement (SLA)
We set a high standard in terms of our Service Level Agreement (SLA). At maesn, we understand that reliability and performance are critical to the success of your business. That’s why we are committed to providing transparent and reliable SLAs that ensure our software always meets the highest standards. Within the Service Level Agreement (only in german language) you can learn more and understand how we can help you ensure seamless and efficient software usage.
In alignment with our commitment to transparency and high standards, we present our Data Processing Agreement (DPA). Understanding the significance of data privacy, this document outlines how we handle your personal data in conjunction with our software solution. Please find the following documents for more informations: